Last Updated: August_11_, 2021
We may collect any data you choose to provide directly to us, for example when making a purchase, creating or using an account, using our products and their health-related features, seeking customer service or otherwise interacting with us, or being referred to us by a friend or family member.
In order to use some of our apps or websites, we may ask you to enter your name, email, gender, date of birth, current weight and height, target weight, fitness level, areas for improvement, and food preferences, and ask other onboarding questions. In some of our Services, you are able to skip some of the onboarding questions by tapping on Skip or similar options.
You can use the relevant features of Renpho’s health equipment without creating an account. However, creating an account and sharing your personal data allows Renpho to provide you with enhanced health-related insights and Services, including providing health information and recommendations that are most relevant to you and your family, providing insights and analysis of your health tendencies, providing customized health reminders, and overall providing a more personalized, fulfilling user experience.
Category of Personal Information Collected
Purpose for Collection
Categories of Recipients
Contact, account, and communications information: such as name, consignee information, address, email address, phone number, gender, date of birth, personal description and photograph or avatar, social media handle and profile photograph or avatar, the content of reviews or comments, complaints, inquiries, or messages to us, and any information friends or family share with us about you, such as if they refer you to Renpho
From our customers when they visit the Services, call us, sign-up for emails or another Service, or otherwise interact with us. Additionally, we may obtain your information, including any other information in this chart, in connection with a contest, sweepstakes, event, offering, or other promotional activity that is jointly offered by us and any third parties. By entering such contest or sweepstakes, you authorize and direct us to share your information with our co-sponsor(s) and any third-party service provider who administers the activity.
To provide our Services, including to fulfill your requests for products, respond to your inquiries, send you a confirmation email when you make a purchase, verify your identity, contact you with Services updates, newsletters, other informational and promotional materials from us, and third party marketing offers from our trusted partners or other companies, provide interest-based advertising to you, and meet legal obligations.
Browsing information: such as IP address, MAC address, hardware ID, IDFA, and AAID; unique identifiers associated with your device including device settings (e.g., language and time zone settings); your operating system, browser type, internet service provider, mobile carrier, and network type and signals; debugging information, pages and content that you visit on the Services, what you click on, the state and country from which you access the Services, date and time of your visit, the number of times you return to the Services, web pages you linked to our Services from, and other clickstream data.
Our third-party service providers, partners, and affiliates who help us with fraud protection, website analytics, and marketing
Payment information: name, card issuer and card type, credit or debit card number, expiration date, CVV code, and billing address
From our customers and their payment card issuers
Authorizing of credit card and other financial transactions
Our third-party service providers who process payments for us. In addition to the requirements noted above that Renpho places on third parties, third-party service providers who process payments are contractually and by law required to comply with the Payment Card Industry Data Security standards.
Biometric information: such as your exercise, activity, sleep, or health data, including the number of steps taken, distance traveled, calories burned, active minutes, weight, heart rate, blood pressure, female health data, Live Coaching Services data, and any similar information to which you grant us access from another service. See the biometric data you may provide through specific Renpho products below.
From our customers when they sync their products to an account with Renpho
To provide personalized health-related Services and interest-based advertising
Our third-party service providers, partners, and affiliates who support the functionality of, and syncing with, the health-related Services
Accident information: details about any accident, injury, or health incident regarding our products
From you, witnesses, or those who have observed you
To get you the help you need and deal with the emergency services or insurance and claims
Law enforcement and other governmental authorities in accordance with applicable law, and our professional advisors
Suspected crime information: details of your identity, image, name and address, suspected or alleged thefts, fraud, assault or other criminal behavior
From crime and fraud prevention agencies, from you, witnesses, and from the police
To protect customers, the public, and our business against risks and crime
Law enforcement and other governmental authorities in accordance with applicable law, and our professional advisors
location of device, location of the user accessing our website(s) or mobile app(s)
From mobile device system
To enable scanning of our Bluetooth equipped products
, and to obtain weather information
Our third-party service providers
Biometric data for specific products when you sync your health equipment to an account or profile may include:
- Through smart body scales: weight, BMI, body fat, fat-free body weight, subcutaneous fat, visceral fat, body water, skeletal muscle, muscle mass, bone mass, protein, BMR, and metabolic age;
- Through food scales: weight, calories, protein, total fat, cholesterol, sodium, total carbohydrate, dietary fiber, total sugars, and levels of vitamin D (D2+D3), vitamin A, vitamin E, vitamin C, vitamin B6, vitamin B12, calcium, iron, potassium, magnesium, manganese, zinc, copper, phosphorus, selenium, retinol equivalent, and niacin;
- Through smart measuring tapes: neck, shoulder, bust, waist, abdomen, hip, biceps, thigh, and calf measurements, and waist-hip ratios;
- Through blood pressure cuffs: SYS, DIA, and BPM;
- Through AI bikes: exercise duration, distance, calories, power, cadence, and resistance; and
- Through smart jump ropes: exercise duration, calories, average jump speed, number of jumps, number of tangles, and maximum consecutive jumps.
Location information: We collect location information to enable the properly functioning of our products, website(s) and mobile app(s). We will enable the search function of Bluetooth devices according to the authorization of location information, and provide corresponding suggestions according to your location information. If you refuse the location function in the service, you may not be able to use some of the functions of our products, website(s) or mobile apps.
Protection of Renpho and Others – If we believe the release of data about you is necessary to protect the rights, property, and safety of others, to respond to legal process, or to investigate or remedy potential violations of our policies, we may share your data as permitted or required by any applicable law, rule, or regulation. This includes contacting emergency responders or law enforcement, as well as exchanging data with other entities for fraud protection and credit risk reduction.
Acquisition – In the event that our company or substantially all of its assets are acquired, your personal data may be one of the transferred assets.
With Your Consent – We may disclose your personal data with your express consent.
We do not sell any personal data to third parties. Sometimes we send offers to selected groups of Renpho customers on behalf of other businesses. When we do this, we do not give that business your personal data.
Please note that if you voluntarily submit any personal data for posting on the Services, including social media, such as a review, comment, or “like,” the information becomes publicly available and can be collected and used by others, so you should use care before posting information about yourself online.
In some jurisdictions, individuals may have the right to opt-in or withdraw consent for certain uses. If you reside in such jurisdictions, you may have additional rights which are detailed below, in “User Rights and Choices Regarding Personal Data,” “California Privacy Rights,” or “European Data Protection Rights.”
When you visit the Services, we may automatically collect certain data from you, including your device-identifying data such as IP address, MAC address, hardware ID, IDFA, and AAID; unique identifiers associated with your device including device settings (e.g., language and time zone settings); your operating system, browser type, internet service provider, mobile carrier, and network type and signals; debugging information, pages and content that you visit on the Services, what you click on, the state and country from which you access the Services, date and time of your visit, the number of times you return to the Services, web pages you linked to our Services from, and other clickstream data.
We use the service Google Analytics to measure our web traffic and how people use our site. You can learn more about Google Analytics’ privacy policies and opt out of Google Analytics cookies at the following links:
If you choose, you can set your browser to reject cookies or you can manually delete individual cookies or all of the cookies on your computer by following your browser’s help file directions. You can learn more about how to change your cookie settings on common browsers by clicking on the following links:
However, if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features that are currently on our Services, or that we may put on our Services in the future. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis. Note that browser-management tools for cookies are outside of our control and we cannot guarantee their effectiveness.
When you access the Services through a social network, we also collect data from the social network in accordance with your settings on the social network. This data may include your username, friends or followers, check-ins, and likes, and you may choose to grant or deny us access to such permissions. For more information regarding any such permissions, refer to the permissions reference pages of the social media networks with which you have an account. For more information regarding Facebook and Instagram permissions, refer to the Facebook Permissions Reference page.
We may combine the data we collect through cookies, web beacons, social medial permissions, or other technology tools with other data we have collected from you or data from other sources.
AGGREGATE, DEIDENTIFIED DATA:
We may use third-party advertising companies that use tracking technologies to serve our advertisements across the Internet. These companies may collect data about your visits to the Services and other websites and your interaction with our advertising and other communications. These advertising companies serve ads on behalf of us and others on non-affiliated sites, and some of those ads may be personalized, meaning that they are intended to be relevant to you based on data collected about your visits to the Services and elsewhere over time. Other companies may also use such technology to advertise on our Services.
You have the choice to tell us not to collect and use this data, and in some jurisdictions, we will only engage in interest-based advertising if you opt-in. If you would like more information about this practice and to know your choices concerning interest-based ads, visit:
THIRD-PARTY LINKS AND DEVICES ON OUR SERVICES:
POLICY FOR CHILDREN:
The Services are not directed to children, and we do not knowingly collect data from or market to children under the age of 13 without verifiable parental consent. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below, and we will endeavor to investigate and delete such information from our systems.
USER RIGHTS AND CHOICES REGARDING PERSONAL DATA:
If you sign up for our mailing list, we will send you informational emails about offers of Services. At any time, you can ‘unsubscribe’ yourself from our email list simply by clicking the “unsubscribe” button.
If you do not wish to receive communications from us about special offers and promotions, you can opt-out of receiving these communications by following the instructions contained in the messages you receive. Even if you opt-out of receiving these messages, we reserve the right to send you certain communications relating to the Services we provide, and we may send you Services announcements and administrative messages. We do not offer you the opportunity to opt-out of receiving those communications. For more information about interest-based advertising, including how you can manage advertising, please see above: “Interest-Based Advertising.”
You may at any time review or change the data in your account or terminate your account by:
- Logging into your account settings and updating your account; or
- Contacting us using the contact information provided below in: “Contact Us.”
You may also exercise your rights, subject to applicable laws, to request that we provide you with certain information on the personal data we have collected about you, or to correct, delete, or restrict our access to your personal data. Please note that we may retain certain data as required or permitted by applicable law. If you are a California resident or European or UK citizen, your specific rights are detailed, respectively, in the “California Privacy Rights” and “European Data Protection Rights” sections below. Under the laws of some regions and countries, we have the power to refuse your requests that are unreasonable or for which access is not required by local law.
If you need assistance making personal data changes on your account, or you would like to exercise your rights or make a data privacy-related request, please contact us using the contact information below in: “Contact Us.”
CALIFORNIA PRIVACY RIGHTS:
California laws afford consumers residing in California certain rights with respect to their personal data. If you are a California resident, this section applies to you.
Shine the Light Law
Users who are California residents may request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for their own direct marketing purposes, as well as the names and addresses of all such third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below in: “Contact Us.”
If you are under 18 years of age, reside in California, and have a registered account with the Website, you have the right to request removal of unwanted data that you publicly post on the Website. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Website, but please be aware that the data may not be completely or comprehensively removed from our systems.
California Consumer Privacy Act
- The right to know the categories or specific personal information we have collected, used, disclosed and sold about you. To submit a request to know, you may contact us by email at: firstname.lastname@example.org. You also may designate an authorized agent to make a request for access on your behalf.
- The right to request that we delete any personal information we have collected about you. To submit a request for deletion, you may contact us by email at: email@example.com. You also may designate an authorized agent to make a request for deletion on your behalf. Please note that we may retain certain information as required or permitted by applicable law.
When you exercise these rights and submit a request to us, we will verify your identity by asking you for your email address, telephone number, order number, the last four digits of a credit or debit card used on our Website, or other uniquely identifying information. We also may use a third party verification provider to verify your identity.
Your exercise of these rights will have no adverse effect on the price and quality of our goods or Services.
Please note: If you are a customer of one of our clients, you should contact them first concerning your California Privacy rights.
EUROPEAN DATA PROTECTION RIGHTS:
European law provides citizens of countries located in the European Economic Area and the United Kingdom with the following rights with respect to their personal data:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Renpho correct any of your personal data you believe is inaccurate. You also have the right to request Renpho to complete your personal data that you believe is incomplete.
The right to erasure – You have the right to request that Renpho erase your personal data. Please note that we may retain certain data as required or permitted by applicable law.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at firstname.lastname@example.org or by phone or mail as detailed below: “Contact Us.”
If you are a European or UK citizen and you feel that Renpho has not addressed a data protection concern in a satisfactory manner, you have the right to lodge a complaint with the data privacy authority where you live. You can find the contact information for your relevant data protection authority at: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm or, if you are a resident of Switzerland, at: https://www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact/.
VISITORS FROM OUTSIDE THE U.S. – CROSS-BORDER TRANSFER:
We maintain reasonable and appropriate measures designed to maintain data we collect in a secure manner. We have taken certain physical, electronic, and administrative steps to safeguard and secure the data we collect from visitors to the Services. Even though we follow reasonable procedures to try to protect the data in our possession, no security system is perfect and we cannot promise, and you should not expect, that your data will be secure in all circumstances.
We will never ask for your account password, and we recommend that you do not disclose your password to anyone else.
We are not responsible for any of the following circumstances, including without limitation:
(1) Any disclosure of personal data made under the laws, regulations, or other mandatory provisions of the government;
(2) The disclosure of any personal data resulting from the fact that you have communicated the user's password to another person or shared the account with others; and
(3) Any legal disputes and consequences arising from the disclosure of personal data caused by companies we do not own or control, as well as by persons we do not employ or manage.
RETENTION OF YOUR DATA:
Personal data that we collect, access, or process will be retained only as long as necessary for the fulfilment of the purposes for which it was collected, unless otherwise provided in agreements between you and Renpho or as required or authorized by law. Personal data that is no longer required to fulfill the identified purposes will be destroyed, erased, aggregated, or made deidentified.
If you have any concerns or requests regarding data privacy on our Services, please contact us with a thorough description.
14129 The Merge Street, Building 3 Unit A
Eastvale, CA 92880
EU & UK: